Help Center

You can track all order shipments directly in your Hiven account under My Orders page. For orders shipped via our logistics partner, we provide real-time updates containing your AWB code, courier carrier, and chronological location checkpoint activities synced directly from Shiprocket.

We offer a hassle-free 7-Day Easy Returns window on all items. Products must be returned in their original packaging, unused, and with tags intact. To start a return request, please visit your Order History in your Hiven account to submit a return request or submit a ticket to customer support.

Yes, all next-generation tech gadgets sold on Hiven (such as laptops, smartwatches, and chargers) are covered by our standard 1-Year Limited Manufacturer Warranty. This covers defects in materials and workmanship under normal use conditions.

We support secure checkout gateways including Stripe (Debit/Credit Cards), PayPal, Razorpay (UPI, Netbanking), and Cash on Delivery (COD) for eligible delivery pin codes.

You can cancel your order directly from your account page under Order History as long as it has not been shipped or processed (status is Pending or Processing). Once in a "Shipped" state, cancellations are not possible but you can refuse delivery or initiate a return after arrival.